Shipment & Payment

Shipping policy

Our goal is to provide safer and faster shipping options wherever you live.

The time frame for order delivery is divided into two parts: processing time and shipping time.

1. Processing time

Processing time: 0-2 days. Fulfilled: Mon - Sat.

Order cutoff time: 11:00 PM (GMT-08:00) Pacific Standard Time.

We do not process on Weekend or holidays. Processing time is NOT included in the shipping time. Please plan accordingly.

2. Shipping Time

Ship to United States: 3-5 days. Shipped: Mon - Fri. Shipment from China. Shipping Method: DHL/UPS/Fedex.

Ship to Canada: 4-7 days. Shipped: Mon - Fri. Shipment from China. Shipping Method: DHL/Fedex/UPS.

Ship to Mexico, United Kingdom, France, Germany: 3-7 days. Shipped: Mon -Fri. Shipment from China. Shipping Method: DHL/Fedex/UPS..

Ship to United Arab Emirates: 7-10 days. Shipped: Mon -Fri. Shipment from China. Shipping Method: DHL/Fedex/UPS..

Ship to South Africa: 7-10 days. Shipped: Mon - Fri. Shipment from China. Shipping Method: DHL/Fedex/UPS.

Ship to other countries: 7-10 days. Shipped: Mon - Fri. Shipment from China. Shipping Method: DHL/Fedex/UPS.

Attention: although we try to ship your hair to you as fast as possible, please don’t order hair less than 48 hours before you need it! It's always better to give yourself at least a 2 week cushion before you need it to avoid any unforeseen circumstances that may delay delivery.

Shipping Fee

For United States, Canada, Mexico, United Kingdom, France, Germany, it is also free shipping.

For rest of world, we charge $30 for one order.

Please Noticed:

We don't process orders on Weekend, because shipping companies all do not work on Weekend.

Processing & shipping times may be extended during holidays.

Orders will only be remained for 5 working days after submission when the phone number is missing or the address is incomplete. Longer than that, order will be cancelled and money will be returned accordingly. So please make sure to leave the correct shipping address and contact number when you place an order.

All orders must be entered and processed in English.

Carriers do not accept PO Boxes as shipping address.

Luvin Beauty orders are processed in US Dollars.

Affected by Covid-19, there will be some delay on the delivery.

PAYMENT TERMS

 All terms of payment are always 100% upfront. We accept all major credit cards through the merchant PayPal service. As soon as you place an order online your credit card/debit card will be charged.

We have zero tolerance for credit card fraud and/or theft of our merchandise. Any fraudulent purchases will be prosecuted to the fullest extent of the law. If your billing address is different than your shipping address, your order will be placed under our Fraud Verification Process to verify the validity of your credit card or PayPal account, before your shipment is released. If this is necessary, then this may delay the shipping of your order.

Once payment is made there are no cancellations of orders for refund.